Terms of Use

1. Who we are

This website is operated by Simplified Support Ltd (company number 16358501), registered office at The Hand Stadium, Davis Lane, Clevedon, BS21 6TG, United Kingdom. You can contact us on 0330 043 0263 or through our contact page.

2. What this site provides

This site describes the Simplified Support Digital Assistants and links to the services where they can be used. The Digital Assistants provide information and drafting support about the SEND system in England.

3. Not legal or professional advice

Nothing on this website, and nothing produced by the Digital Assistants, is legal advice or a substitute for advice from a qualified professional. The assistants help you understand the SEND system and prepare what you want to say. Decisions about your child's education remain yours, and for complex or urgent matters you should seek independent professional advice.

4. Acceptable use

You agree not to:

• use the site in any way that breaks applicable law or regulation;
• attempt to interfere with, disrupt or gain unauthorised access to the site;
• scrape, copy or redistribute the site's content for commercial purposes;
• misrepresent outputs from the Digital Assistants as professional advice.

5. Intellectual property

All content on this site — including text, design, branding and the Digital Assistants themselves — is owned by or licensed to Simplified Support Ltd. See our copyright notice for details.

6. Availability and accuracy

We work hard to keep the site available and its content accurate and up to date, but we do not guarantee uninterrupted availability or that all content is error-free. SEND law and guidance change; always check current statutory sources for critical deadlines.

7. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law. Subject to that, we are not liable for indirect or consequential losses, or for decisions taken in reliance on general information on this site.

8. Links to other sites

This site links to other Simplified Support services and to third-party sites. We are not responsible for the content or privacy practices of third-party sites.

9. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.