Cancellation and Refund Policy

1. What you are buying

The Digital Assistants and tools plan is a rolling monthly digital subscription at £5.99 per month, including up to 300 assistant replies each month. It starts with a 3-day free trial that includes up to 20 replies. Payment details are taken at sign-up, but nothing is charged during the trial.

2. Cancelling during the free trial

You can cancel at any point before the trial ends, from the "Cancel free trial" link in your account. No payment is taken and nothing further is owed. We send you an email confirming the cancellation. A cancelled trial cannot be restarted, and each verified email address is eligible for one trial only.

3. Cancelling a paid subscription

You can cancel at any time from your account, without contacting us. Your access continues until the end of the month you have already paid for, and no further payments are taken. We do not charge a cancellation fee.

4. Refunds

Because the subscription is a digital service you can use immediately, we do not routinely refund part-months once a payment has been taken and the service has been used. We will refund a payment in full where:

• you were charged after cancelling, or charged in error;
• a technical fault on our side stopped you using the assistants for that month;
• you were charged twice for the same month;
• you tell us within 14 days of a payment that you have not used any assistant replies in that billing month.

If your situation is not listed here, still contact us. We look at each request individually and will do what is fair.

5. Your legal right to cancel

Consumers in the UK normally have 14 days to change their mind about a digital service. By starting the trial and using the assistants straight away, you ask us to begin the service within that period and you acknowledge that the right to cancel is lost once the service has been supplied. This does not affect your rights if the service is faulty, not as described, or not provided with reasonable care and skill.

6. Failed payments

If a payment fails, our payment provider retries it. Access may be paused while a payment is outstanding. If payment is not completed, the subscription ends and no further attempt is made to charge you.

7. Changes to the price

If we change the monthly price, we will tell you by email before it applies to you, so you can cancel first if you would rather not continue.

8. How to contact us about billing

Email jessica@simplifiedsupport.co.uk, call 0330 043 0263, or use our contact page. Please include the email address on the account. We aim to reply within five working days. Simplified Support Ltd, company number 16358501, registered office The Hand Stadium, Davis Lane, Clevedon, BS21 6TG, United Kingdom.