AI Use and Disclaimer

1. What the Digital Assistants are

The Digital Assistants are 18 AI assistants, each focused on a specific area of the SEND (special educational needs and disabilities) framework in England — for example the EHCP Navigator, the Annual Review Helper, the EBSA Specialist and the Appeals Support assistant. They help you understand processes, prepare and improve wording, organise your thoughts, and find the right questions to ask.

They are provided free by Simplified Support Ltd and are part of the Simplified Support family of SEND support sites.

2. How the assistants are trained and built

Each assistant works in two layers:

• The underlying AI model. Responses are generated by a large language model accessed through the Lovable AI gateway. The model was trained by its provider on a broad mixture of text and was not trained by us on private family or case data.
• Our assistant instructions. On top of the model, each assistant has a detailed set of instructions written by us. These define its role and expertise (SEND law and guidance in England, neurodiversity-affirming practice, and the language used by schools and local authorities), require plain English and UK spelling, and set firm boundaries on what it may and may not do.

Those shared instructions require every assistant to:

• Give general information, not legal, medical, safeguarding, mental-health or crisis advice.
• Treat legal and process information as applying to England unless you say otherwise, because the SEND framework differs across the UK.
• Name the current legislation or statutory guidance only when confident, and encourage you to check the current official source or obtain professional advice.
• Flag uncertainty rather than guess.
• Stay within its specialist area and say when a question sits outside it.

3. Legal questions: what the assistants can and cannot do

Several assistants — including Legal Guidance, Appeals Support and the EHCP Navigator — deal with SEND law. It is important to understand the difference between general legal information and legal advice.

The assistants can:

• Explain legal duties, processes and deadlines in plain English (for example, what Section B of an EHCP must contain, or how the SEND Tribunal appeal timetable works).
• Point you to the relevant legislation or statutory guidance, such as the Children and Families Act 2014 or the SEND Code of Practice.
• Help you separate general guidance from enforceable duties, and organise the issues in your situation.
• Help you draft or improve wording for letters, EHCP sections and review paperwork.

The assistants do not give legal advice. That means they will not:

• Act as your solicitor or legal representative, or present themselves as one.
• Tell you definitively what the law requires in your specific case, predict the outcome of your appeal, or tell you what decision a tribunal would reach.
• Decide what is "legally reasonable" for your child's individual circumstances.
• Replace a tribunal, a regulated legal professional, or your own reading of the current statutory sources.

If you need advice about your specific case — especially for tribunal appeals, discrimination claims or complex disputes — you should speak to a solicitor specialising in education law, or a free independent service such as IPSEA or your local SENDIASS.

4. Accuracy and limits

AI systems can be wrong, out of date, or overconfident. The assistants are designed to stay within the SEND framework, use plain English and flag uncertainty, but they can still make mistakes. Legislation, guidance, case law and local authority practice also change over time.

You must check anything that matters — especially dates, deadlines, names of provisions and legal references — against current official sources or with a professional before relying on it.

5. Your data and your conversations

Messages you send are processed by Lovable AI and its model providers to produce a response. This website does not save your conversation history: refreshing or leaving the page clears it.

Please avoid entering names, addresses, school names, dates of birth, case numbers or other identifying details. Keep descriptions general. Our Privacy Notice explains how data is handled, and our Cookie Policy explains how cookies and analytics work on this site.

6. Your responsibility

Anything you send to a school, local authority or tribunal is sent in your name. Read assistant output carefully, make it true to your child's situation, and only send what you are happy to stand behind. AI output alone should never be the basis for decisions about a child.

7. Urgent situations

The assistants are not a crisis, safeguarding or emergency service and must not be used in place of one. If a child is at immediate risk, call 999. For safeguarding concerns, contact your local authority's children's services. For urgent mental-health support, contact your GP, NHS 111, or a crisis line such as Samaritans (116 123).

8. Questions

If anything about how the assistants work is unclear, contact us via our contact page, email jessica@simplifiedsupport.co.uk, or call 0330 043 0263.

Simplified Support Ltd is registered in England and Wales (company no. 16358501), registered office: The Hand Stadium, Davis Lane, Clevedon, BS21 6TG, United Kingdom.